Service Process

Making a better decision every step of the way...

Compleat Food Network is one of the first agents and brokers in the UK to gain BRC Agents and Brokers Accreditation, which means that our customers enjoy the benefits of a fully audited service process, and one that delivers added value and customer confidence within every stage of an order placed with us. From initial contact to successful delivery, the core components of the Compleat Service Process are detailed below:

Customer Service

Our customers know that they are at the heart of what we do at Compleat Food Network. Dedicated account managers and customer service teams ensure that each engagement with us is professional, efficient and friendly, whilst our market experience and expansive supply networks allow us to understand and fulfil customer requirements to a tee.

The organic growth, year on year, is down to word of mouth, repeat business and recommendations from people who have experienced the high standards of customer service offered at Compleat Food Network for themselves. We want to grow with our customers, and see that developing meaningful commercial relationships with them is the way to do this.

Purchasing

Our service makes it easy, cost effective and flexible for our customers to source a broad and diverse range of food and ingredients. With access to a vast array of connections and contacts from around the world, we understand the steps within purchasing chains, and provide impartial, invisible support at every step of the process.

Our BRC accreditation provides assurance that the purchasing systems, product traceability and technical delivery of our orders conform to some of the highest and exacting standards of Food Agency and Brokerage within the UK. Global sourcing from a dedicated account manager makes purchasing simple and personal, and we are proud to have achieved and sustained an A1 credit rating.

Quality Control

Quality control should always be paramount within every aspect of the food industry, and we pride ourselves in consistently providing the best quality products for our customers at the right price. Compleat Food Network only sources products from reputable suppliers who can demonstrate the high standards our customers expect, and we conduct rigorous internal and external checks and audits amongst all suppliers to ensure that our products are always of a dependably high quality.

We know that our products and services are only as good as our last delivery, and take exceptional measures to keep our reputation for quality control amongst the highest in the industry.

Shipping

With almost 20 years experience in shipping, Compleat Food Network has the technical ability, contacts and logistic expertise to deliver the world’s produce to your door. Our shipping networks allow us to provide all ingredients in flexible quantities at extremely competitive prices, whilst our personal account managers provide support and assistance within all aspects of the shipping and delivery process.

Storage

Compleat Food Network has dedicated storage facilities to enable customer flexibility. Whether chilled, frozen or ambient, we can arrange for your orders to be professionally housed at your convenience.