The Compleat BRC Story
As soon as the British Retail Consortium (BRC) Agents and Brokers standard was issued in 2014, we knew that this was something we wanted to achieve. In seeking to constantly innovate and offer best practice to our customers, we understood the importance of being ahead of the game when it comes to quality procedures and customer confidence.
We worked through the Agents and Brokers standard for just over a year and are really proud to have became one of the first BRC accredited agents and brokers in the UK.
Not only is it a fantastic way to recognise the hard work that has been put into achieving BRC, it means our customers know they are working with an independently accredited company. It also means that all our customers being audited against Issue 7 of BRC for Food Manufacturing will comply with the new agents and brokers clause.
BRC has been a great tool for us to formalise and strengthen our existing procedures and documents, and we have a robust internal quality system in place. We have gone from a single member of Technical staff to a team of three, so we’re always on hand for any technical queries you may have.
We only source products from suppliers who can demonstrate the high standards we demand for our customers and we have a strict supplier approval process in place. We intend to develop this process further in the future by conducting more frequent formal supplier visits. Working towards BRC has helped Compleat grow as a team; it gave us all an opportunity to learn about each other’s job roles in the company and ensure that any procedures and processes developed reflect what is practical for each team and individual.
We are looking forward to continually improving our systems. With Compleat being BRC accredited, all our customers can now easily fully comply with the new agents and brokers clause for their own BRC accreditation. It’s good to know all the hard work has been worth it!
Traditionally some dairy products are supplied in plastic buckets with lids. Over time, these buckets were replaced with bag in crate alternatives; not only allowing more product to be stacked on a pallet, reducing transport needed, but minimising the use of harder to recycle packaging.
The previously used plastic buckets are harder to recycle and take up a lot of room once used. In comparison the now-used crates are reusable.
We worked with our customers to switch to this more environmentally friendly solution which not only reduced their packaging waste but also allows for easier storage and use of product (as it can be squeezed from the bag rather than scraped out of the bucket). Not only this but switching to bag in crate is a more cost effective solution for our customers too.
We have been supplying pasta for many years, both dried and IQF. We worked closely with one of our customers to find a new dried pasta supplier who could offer fantastic cost savings for them.
It was important that Compleat and the customer visited the factory, as part of both parties’ quality checks. The factory is a state of the art, new built, modern manufacturing site which has undergone huge investment and is very environmentally focussed and carbon neutral.
It’s great to be able to provide products to our customers from such a progressive, forward thinking site, both parties were very impressed with the factory.
Sourcing ingredients that improve the nutritional content of our customers’ finished products is something that we are pleased to be able to help with.
In the past we have worked with a customer who supplied schools and they wanted to reduce the salt content in the meat products that were supplied. We were given specific parameters to work to and were able to provide products that met our customer’s needs at the right price.
Another customer wanted to source meat and fish stocks with a lower salt content. We sourced stocks that were of the same quality and flavour but with a lower salt content meaning the salt content of the customer’s finished product gained a significant reduction.